Refund, Return & Shipping Policy
At 7Man Menswear (Metro Traders), we prioritize customer satisfaction and aim to deliver high-quality products. If you are not fully satisfied with your purchase, please review our policy below.
1. Return Policy
We accept returns under the following conditions:
- Size issues
- Wrong item received
- Damaged product
Return Request Timeline
Customers must raise a return request within 7 days of delivery.
Return Shipping
- Reverse pickup is not available
- Customers are required to self-ship the product for returns
Shipping Charges
- If the issue is from our side (wrong/damaged product), we will cover the shipping cost
- If the return is due to incorrect size selection or wrong order placed by the customer, the customer is responsible for both forward and return shipping charges
2. Eligibility for Returns / Refunds
We offer returns or refunds under the following conditions:
- The item is defective or damaged upon arrival
- The wrong item has been delivered
- The product does not match the description or images on our website
To be eligible:
- The item must be unused and in its original packaging
- All original contents must be included (invoice, tags, packaging, etc.)
- A return/refund request must be made within 3 days of delivery
3. Non-Returnable / Non-Refundable Items
We do not offer returns or refunds for:
- Items purchased during sale, clearance, or promotional offers
4. Refund & Return Process
To request a return or refund:
- Contact us within 2 days of receiving your order
- 📧 Email: 7man.menswear@gmail.com
- 📞 Phone: 9629074717
Please provide:
- Order ID
- Images of the product (in case of damage/defect)
- Brief explanation of the issue
Processing Timeline:
- Approved replacement products will be delivered within 5–7 working days
- Approved refunds will be processed within 3–4 business days to the original payment method after inspection
5. Late or Missing Refunds
If you haven’t received your refund:
- Please check with your bank or payment provider
- If the issue persists, contact us at:
📧 7man.menswear@gmail.com | 📞 9629074717
6. Shipping Policy
- Orders are shipped through registered domestic courier services or speed post
- Delivery will be completed within 7 days from the date of order/payment (subject to courier norms)
- 7Man Menswear is not liable for delays caused by courier partners
- Orders will be delivered to the address provided at checkout
- Delivery confirmation will be sent via email
Important Note:
- Any shipping charges paid are non-refundable